Knowledge management software is business software designed to help organizations manage their intellectual capital. It’s used by companies of all sizes, from small businesses to multinational corporations, and can be found in industries as diverse as manufacturing, retailing and finance. Knowledge management software can take several different forms depending on the needs of your organization:
What is Knowledge Management Software?
The purpose of knowledge management software is to manage knowledge. It is a knowledge management system that helps people systematically store, organize, and use data, information and knowledge.
The main idea behind this software is to improve decision-making by providing access to information that various individuals can use in an organization. This will help them make better decisions on different matters such as sales strategy or customer care services that they provide to customers.
Types of Knowledge Management Software
- Document Management: The software helps you store, manage and share documents. It also allows you to combine all your documents in one place for easier access and usage.
- Knowledge Management: It helps you capture your employees’ knowledge and turn it into information that other employees can use to make better decisions, reduce costs, increase profits, etc.
- Collaboration: This type of knowledge management software enables people from different departments or locations to work together on projects through web conferencing tools and file sharing technology.
- Search & Retrieval: This is another type of knowledge management software that allows users to search for specific information faster. It uses keywords instead of scanning through lengthy documents one-by-one without knowing where exactly they might find what they are looking for in those long articles or reports we sometimes read daily!
Common features of Knowledge Management Software
Knowledge Management Software is used to store, organize and manage knowledge. This software includes tools for collaboration, process management, document management and more. It can be used in many industries, including Education, Manufacturing, Healthcare and Government. Some examples of Knowledge Management Software include
- SharePoint from Microsoft allows users to create shared documents that are then stored in an organized manner.
- Sales teams can use Salesforce as a way of tracking leads.
- Confluence allows teams to collaborate on projects using wikis.
- Dropbox provides cloud storage for files.
- Expert Technology is a specialized version of SharePoint explicitly designed for the construction industry at large-scale companies.
- Yammer creates social networks within organizations, allowing employees to share ideas across departments easily.
As per Verint experts, using the right tools can help you with “Find up to date information using everyday language. See relevant knowledge without even having to search.” and more.
Businesses are constantly evolving and changing. This is especially true for the digital era, where new technologies are introduced daily, and existing ones are updated to create better products and services. The ability to stay ahead of the curve is crucial for success, but there’s no one-size-fits-all solution to keeping up with this rapid pace of change.